Blogs & Podcasts

The High Performing Dental Team

Three Tips for Collecting Dental Patient Health History

March 4, 2024

A couple weeks ago I interviewed Dr. Mitchell Gardiner and Ryan Donihue about protecting your doctors license in a lawsuit. Today, I wanted to expand on that topic and give…

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Preparing the patient for payment

Preparing the dental patient for payment on the day of service

February 26, 2024

In this episode, the Dayna discusses the process of preparing treatment estimates for dental patients. She emphasizes the importance of being proactive and accurate in estimating out-of-pocket expenses. Dayna also…

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Accounts Receivable is a Team Sport

Accounts Receivable is a Team Sport in Every Dental Practice

February 19, 2024

Summary In this solo episode, Dayna discusses how accounts receivable and collections is a team sport in every dental practice. She highlights the negative impact of overdue balances and emphasizes…

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Dr. Amy Copeland

Team Building & Development with Dr. Amy Copeland

February 12, 2024

In this conversation, Dr. Amy Copeland from Copeland Family Dental discusses the importance of team building and development in a dental practice. She shares how she started implementing team building…

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Dental malpractice lawsuit with Dr. Mitchell Gardiner

Protect your doctor in a dental malpractice lawsuit with Dr. Mitchell Gardiner

February 5, 2024

Summary In this conversation, dental practice management expert Dayna Johnson discusses the importance of documentation in dental malpractice lawsuit cases with Dr. Mitchell Gardiner and attorney Ryan Donihue. They emphasize…

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Carrie Webber reducing no shows and cancellations

Reducing No-Shows & Cancellations in the Dental Practice with Carrie Webber

January 29, 2024

Listen on Apple Podcast: Listen on Soundcloud: The High Performing Dental Team · #94 Reducing No-Shows & Cancellations with Carrie Webber Summary In this episode, Dayna Johnson and her guest,…

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Dr. Ankur Gupta

The Extraordinary New Patient Experience with Dr. Ankur Gupta

January 22, 2024

Dr. Gupta shares his experience of starting a dental practice from scratch and the importance of creating an extraordinary new patient experience. He emphasizes the need to exceed patient expectations…

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Updating Fees for the New Year

Updating Fees in Dentrix for the New Year

January 15, 2024

Today I discuss the process for updating your fees in your Dentrix software. I cover topics such as updating office fees, updating treatment plan fees, and strategies for fee increases.…

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Claire Dickinson - we can do hard things

We can do hard things with Claire Dickinson

January 8, 2024

To kick off 1st quarter of 2024, Claire and I discuss how dental teams can do hard things when they develop routines and have the discipline to act. We talk…

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Top Three Things Doctors Worried About 2024

Top Three Things Doctors are Worried About Heading into 2024

January 1, 2024

To kick off the new year, Kevin and I sit down and discuss the top worries for dental practices heading into 2024, including team retention, insurance challenges, and concerns about…

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Annual Planning with Claire Dickinson

Annual Planning with Claire Dickinson: How to Build a Vision, Not Just a Budget

June 30, 2025

Claire Dickinson, Operations & Professional Relationships Director Claire has over 22 years of experience in dentistry and a bachelors degree in Business Management and a masters in Organizational Management and…

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Creating a Centralized Prescription Database in Dentrix: A Must-Have for Modern Dental Practices

June 23, 2025

As dental professionals, we know how crucial it is to have the full picture when treating our patients. That’s why I want to share something that can dramatically improve your…

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Eliminating the Frustration with Passwords with Tanner Applegate

Eliminating the Frustration with Passwords: Simplify Dental Practice Security

June 17, 2025

Tanner Applegate, There are two things in this world that I am passionate about. They are constant personal growth and efficiencies through technology. Eliminating the Frustration with Passwords Eliminating the…

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