Blogs & Podcasts
Numbers Tell a Story . . .
Numbers tell a story. The numbers help you reinvent systems, protocols, and campaigns. I was recently working with a dental practice that has three front office team members. They each…
Read MoreBe prepared for anything
Re-printed from The Progressive Dentist November issue by Dayna Johnson If your patient had a medical emergency and your team had to call 911, how long would it take you…
Read MoreThe Dental Industry is at a Crossroads with the ICD-10 Update
The dental practice is at a crossroad with the new ICD-10 transition. Many of my clients either don’t know what to do with it or why they should even care.…
Read MoreThe Miracle Technology Works at all
During my 24 years in dentistry I have experienced being the trainee and the trainer when it comes to implementing new technology in the dental practice. People that know me…
Read MoreThe 3 Most Common Battle’s between the Front Office and the Back Office
The Battle of the Appointment Book Scheduling is a chess game, it takes skill and planning to make just the right moves so that at the end of the day…
Read MoreAutomate your tasks and improve profitability
Someone asked me the other day what I believe is a key ingredient to increasing productivity in the dental office. There are so many, but the one that I’ve been…
Read More3 Key Elements to Managing Your Patients Treatment Plan
If you have read one of my recent articles you understand that treatment planning and case presentation play a huge roll in your efforts to collect money at the time…
Read MoreKeep Your Schedule Full Like a Pro
Keeping Your Hygiene Room Booked and Productive OK hygiene coordinator, I’m sorry to have tell you this, but your office is in a terrible pickle. There is a hole in…
Read MoreIncrease the Cash Flow
In a recent article I talked about how your “core systems” need to be in check before you decide to take the plunge into the chartless waters. Some of you…
Read MoreThe Morning Huddle is a Critical Piece of the Day
You walk into the office in the morning, say “good morning” to all your co-workers and put your lunch in the fridge. The hygienists are busy reviewing their charts for…
Read MoreDentrix Perio Chart Bleed All Button
Lately, I’ve had a lineup of amazing guests on the podcast, but today, it’s just you and me. I want to dive into a hot topic that’s been generating buzz—Dentrix…
Read MoreInterview with Janice Hurley: Three Strategies for Building Confidence in the Dental Workplace
Janice Hurley, dentistry’s image expert I am passionate about helping others see themselves in the best light. True self confidence is a wonderful gift you can give yourself if you…
Read MoreNavigating Medical Debt in Dentistry with Andy Cleveland
Andy Cleveland “The Collection Agency Ninja” Andy has been in the patient revenue cycle management space for over 25 years in multiple capacities. Medical debt in dentistry has long been…
Read MoreVideos