Thanks to Google Analytics we were able to compile the most read blog posts for this year. Now, some of them are from years past, but they must be popular because they made the top 10 list. Just click on the hyperlinked title and you can read the full article.
When I watch people navigate through the Dentrix software it is interesting to watch the slow, windy path each person takes to get to where they want to be. Taking the back roads can be very scenic and if you are not in a hurry to get anywhere can be very therapeutic. However, when you are working in a busy dental practice you need to be in the express lanes when you are navigating through your software. Eliminating multiple clicks can save you time and frustration when you are looking for information.
The Month End Process in Dentrix has changed . . . in a good way. Back in the day, you would have to come in early or stay late to make sure all the computers were logged out of Dentrix in order to run your month end process. Not only can you now schedule the month end to run at a time that is convenient for you, but you also don’t have to log out all the computers from Dentrix. This is a huge benefit for the practice! However, I am still seeing many offices who are not managing this process properly.
When I started work in my second dental practice in the state of Washington, I was trained by the outgoing financial coordinator and was taught all of her bad habits. I knew I had to make some changes to the accounts receivable management system since my doctor had not received a paycheck in more than three months. My Dentrix software not only helped me get a handle on my A/R, but I also created a stress-free system for billing statements. I think you will relate.
The ADA Health Policy Institute did a survey of high-income earners with private dental insurance and found that 53.2% will not go to the dentist in the next 12 months because they feel their mouths are healthy and they don’t need dental care. It is up to you to convince them otherwise. We know as the oral healthcare providers that the mouth is full of bacteria, disease, decay, and many other pathogens that can cause deterioration of the body.
With the new Paycheck Protection Program (PPP) now available for small business owners to apply for the $349 billion dollars in relief money, you will be required to submit documentation with the application. I had a doctor reach out to me this morning which gave me the idea of writing this blog today. He needed to submit reports for gross production and gross collections to his financial institution in a PDF format.
The dental practice I worked in for 18 years offered both straight wire and Invisalign orthodontics, which accounted for about 25% of our total production. This is a sizable amount for a general practice, and this also meant that most of our patients were both ortho patients and general dental patients. This brought many challenges with insurance benefits, A/R and appointment management. Dentrix was not designed for an ortho practice. However, with a few tips, you can create a system that works for you.
One of my most favorite things is when I can help teach people shortcuts and time-saving tips to help them navigate Dentrix better. When I can help a hygienist save time at every appointment so that she can spend more quality time with her patient, that is a win-win. It’s a win when the hygienist can easily find the information she is looking for in the patient chart or needs to quickly chart the perio readings so she can stay on time. Staying on time and being able to get everything done during a 50- to 60-minute appointment is challenging.
Think about what is important when you are training a new puppy or learning a new sport or even raising a child. Besides having a lot of patience, what is one thing that can create a more stable learning environment? Consistency! This year, I have had three new Dentrix offices and consistency helped bring the team together, eliminate confusion, and create accuracy to the patient data.
Where in the @#*~& can I find the most accurate accounts receivable number in my Dentrix software? Giggle . . . I hear that all the time. Well, maybe not with the cussing, but I know you are all thinking that. There are many places in Dentrix that will give you numbers and show you an ending accounts receivable balance. The question is, “What do all these numbers mean to me” and “Are they accurate?”
It’s tax season and your patients have now started receiving their W-2s from their employers and 1099s from their clients. You have probably started receiving phone calls from your patients asking you for a printout of what they paid last year for dentistry. The first thing you would think to print out would be the patient ledger, however it just doesn’t give you the clean, easy to read information that your patients would expect from you. Also, the ledger does not allow you to select a date range.