Today, we sit down with Ashley Bond, the Vice President of Dental Billing Operations for Wisdom, to delve into the realm of successful billing practices and working with virtual assistants. In our conversation, Ashley sheds light on the top three strategies that can revolutionize the way dental practices manage their billing processes.
Communication emerges as the cornerstone of effective billing practices. Ashley stresses the need for clear, open lines of communication with virtual assistants, treating them as valuable members of the dental team. By fostering a collaborative environment, practices can ensure that billing processes run smoothly and efficiently.
Transparency also plays a pivotal role in successful billing practices. Ashley advocates for transparency in all aspects of billing operations, from providing clear explanations of billing procedures to offering regular updates on the status of claims. This transparency not only instills trust with patients but also helps to maintain a positive relationship with insurance providers.
Additionally, clear expectations are paramount for a well-functioning billing system. Ashley underscores the importance of defining roles and responsibilities within the practice, ensuring that each team member, including virtual assistants, understands their role in the billing process. By setting clear expectations, practices can streamline their billing operations and avoid misunderstandings that can lead to delays and errors.
In conclusion, Ashley’s insights provide a roadmap for dental teams looking to enhance their billing practices. By prioritizing effective communication, transparency, and clear expectations, practices can optimize their billing processes and ultimately improve patient satisfaction.
If you want to hear more about dental billing, check out my last interview with Teresa Duncan on the top dental billing mistakes.
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Full transcript provider by Riverside AI – please disregard any and all grammar or spelling errors
Dayna (00:02.663)
Hey, welcome everyone to a new episode of the High Performing Dental Team. And I have a very special guest on with me today. One of my favorite people in the dental industry and also personally, because she is one of my like Seahawk fans, she’s also a Seahawk fan. So we always have a lot to connect on when it comes to football. You know, we’re.
We’re kind of sad that football’s not going on right now. So, you know, we’re really not ready to that, but you know, next month I think the draft is coming up. So we’re getting excited to see who the Seahawks are gonna draft and what the schedule looks like. So my friend and dental industry expert, Ashley Bond, she is the vice president of dental billing operations for Wisdom.
and formally bond dental billing. And so, you know, I’ve been referring to Ashley for a couple of years to help my dental teams that might be struggling with their accounts receivable or maybe they need a short-term solution because maybe they lost a team member. So they need a virtual assistant and bond dental billing always came into it.
to the rescue for my offices. And so I’d like to welcome Ashley to our podcast today.
Ashley Bond (01:29.998)
Hello, Dayna. Thank you so much for having me. Go Seahawks! Could spend an hour just talking about that.
Dayna (01:33.855)
I know, for sure.
Dayna (01:38.851)
We could, you know, they, I know. Thank you for being on.
Ashley Bond (01:43.206)
Oh yes, of course. And yes, just, you know, I’m a fellow dentrix lover as well. So, you know, when we first connected and my dad always said the best things about you. My father was a dentist. And Dayna Johnson is always a go-to Dentrix trainer.
Dayna (01:59.087)
Oh, my gosh. I don’t think I ever knew that story. Oh, my gosh.
Ashley Bond (02:03.146)
Yes, always. We need to find what Dayna Johnson has to say about this. So it was so nice to be able to meet in real life.
Dayna (02:07.779)
Oh my gosh, that’s fantastic. Well, yeah, speaking of the Seahawks, they released Jamal Adams and Diggs today, which was kind of a surprise. So I was a little shocked to see that. I know it just broke today. There’s lots of things happening in the football world this week.
Ashley Bond (02:22.186)
I didn’t even see that news yet. That’s.
Ashley Bond (02:31.498)
Yes, poor Russell.
Dayna (02:32.959)
Oh, I know Russell got released from the Broncos. Oh my gosh, I can’t believe that happened. He really, we definitely could. I mean, he really I mean, the Seahawks did get the best of that trade. But it’s so I just feel bad for him because, you know, yeah, he came in with kind of a big head and kind of, you know, turned everybody off. But
Ashley Bond (02:40.366)
See, we really could talk all day just about this.
Dayna (02:59.207)
You know, give the guy a little break, you know? I mean, I don’t know. He is.
Ashley Bond (03:04.166)
He’s a great quarterback and there I don’t know what their coach is doing, but hope I hope he finds another team.
Dayna (03:10.207)
We’ll have to wait and see. Yeah, I can see him coaching his son’s little league football team, you know, and still making $39 million a year.
Ashley Bond (03:20.534)
know like that’s not a bad gig if I can make 40 million a year to not do anything sign me up from there
Dayna (03:26.523)
Yeah, I know. I know I’m all over that. But I think he’s pretty competitive. Yeah. All right. So let’s dive into dentistry. Well, we could talk football all day. But let’s dive into dentistry because, of course, with our, our labor shortage, you know, our practices are having a hard time finding team members and, and so
Ashley Bond (03:35.95)
Let’s do it.
Dayna (03:49.971)
You know, I have been recommending your services for a long time and it really helps to keep the accounts receivable going, help keep the money coming in. And I, you know, I love what you guys have been doing.
And so I’ve always known it as bond dental billing, but you recently had a name change, a rebranding. And so first, before we dive into our topic today, tell us a little bit about that and your vision for the future.
Ashley Bond (04:20.99)
Yeah, absolutely. So we recently just launched as wisdom. So it’s really an evolution of bond dental billing, what I started at my father’s practice. And we have combined forces to not only use our human billers, but also power them with technology. So our goal is to really just propel our offices forward with this model of, you know, it’s not just all technology, and it’s not just all manual work.
So how can we combine these two efforts between the technology we can build and the amazing team that we’ve built on the bond dental billing side so that our practices can really just thrive.
Dayna (05:01.871)
I love that. Yeah, because, you know, the goal is to have better efficiency and, you know, save the practice and save people time and technology can really do that for us.
Ashley Bond (05:14.486)
Yes, absolutely. And you just had to have the perfect mix of both. So that’s what we’re here to do. So I’m super excited to just share the world on who wisdom is and what we’re gonna do.
Dayna (05:19.147)
I’m going to go ahead and turn it off.
I agree. I agree. I know.
Dayna (05:29.823)
Great. So what I’d like to dive into today is, let’s give our listeners maybe like the top three things that they could do as a practice to help their billing practices and working with a virtual assistant. What are the top three things that we can think of together that would help make that process more successful?
Ashley Bond (05:59.518)
Yeah, absolutely. And, and you know, as you know, there’s many different billing companies, virtual systems to choose from now. Um, and it’s about finding the right fit for your practice. When I talk to offices though, there are a few key things that I feel like every office needs to be aware of when it comes to picking the right resource for your office. So for me, number one is always communication. That is huge. That, you know, it’s not that.
It’s this mystery team working behind the scenes that you never speak to. Like this should be really an extension of your team that you’re having consistent conversations with. So that is by far the number one thing is make sure you have a team that feels like they’re a part of your team.
Dayna (06:36.295)
Yes.
Dayna (06:48.903)
Well, and I agree with that. I’m gonna kind of tag onto that because I do really feel like having a virtual assistant is an extension of your team. And whether or not you’re using a virtual assistant or not, communication is always like number one. I talk a lot about just being very consistent with documentation and you can’t keep everything in your head, right?
Ashley Bond (07:17.162)
Because then you’re out sick or an emergency happens or what we’re seeing is, you know, they had, you know, someone working up front that left and the doctors have no idea what to do. Like, oh, they did everything. There’s no documentation. How are we supposed to take this over now? So absolutely.
Dayna (07:33.607)
Yeah. I’ve had a lot of doctors reaching out to me recently about how they’re now all of a sudden, because they’ve lost a team member, all of a sudden, they’re posting insurance payments and, and following up on, on unpaid claims. And I’m like, what are you doing? You are the dentist, you should be, you know, treating patients clinically. And are you seeing that a lot too?
Ashley Bond (07:47.051)
Yes.
Ashley Bond (08:00.71)
I watch all the time. So the calls, so we get two kind of phone calls. One is the dentist in a panic because they lost somebody and they are trying to do it. So it’s the dentist or the spouse calling that they’re, they just, it’s overwhelming. And we know, you know, as billers even to post an insurance payment, it’s not as easy as you just read a check, you post it. Those EOBs are tricky.
Dayna (08:08.755)
Yes.
Dayna (08:27.727)
Yes.
Ashley Bond (08:28.246)
Sometimes they’re tricky, I think on purpose to try to get you to mess up that adjustment and even, you know, with dentrics, if you don’t allocate the right adjustment to the right provider, I mean, you can make a mess in your system from just one week’s worth of trying to do it without the experience. So yes, we get those dentists calling a lot with panic about staff turnover or staffing issues and then, or the office manager who’s calling that’s just like, Hey,
Dayna (08:33.5)
Yeah.
Dayna (08:41.331)
That’s so true.
Ashley Bond (08:57.478)
I’m wearing every hat in the practice. I am trying to juggle it all and I need help. So those are the two either they’re in a dire situation because someone left or the team that they have is just so overwhelmed. They need someone to come do the backend items that takes so much time. I mean, three plus hours a day on the phone with insurance companies.
Dayna (09:16.345)
Agreed.
Dayna (09:19.963)
Oh, I know it’s so time consuming. I just cannot believe it. And so, so I agree, I get the same I get the same types of calls every day. And, and I think, you know, in general, communication is our number one thing that could just make all billing. So go so much smoother, not only with our team, but also our communication with our patients, you know, getting them more
Ashley Bond (09:22.274)
Yes.
Dayna (09:49.797)
going on with their claim?
Ashley Bond (09:52.659)
Yep.
Dayna (09:53.703)
So that kind of leads me to another question. When we do have claims that are outstanding and let’s say the claim is 45 days overdue, and I recommend that the team reach out to the patient so there’s good communication with the patient, do you find that, is that part of what you guys handle or do you recommend that you bring the patient into the conversation at that point?
Ashley Bond (10:24.05)
Oh, we definitely recommend that. So for us, and again, this is what the communication, um, and you hit on it too before it’s just your notes. So, you know, we’re calling on a claim. You better be using that claim status box to update. Who did you speak to? What did they say? What did you do? You know, if you faxed it, what fax number did you fax it to? What was it? Reference number. All of those notes have to be there. So.
Dayna (10:33.421)
Mm-hmm. Yeah.
Dayna (10:38.026)
Yeah.
Dayna (10:45.101)
Oh yeah, good point.
Ashley Bond (10:49.634)
You know, for us, if we’re not making notes in the practice management software for the team, then, you know, a patient might call them and they’ll have no idea how to answer it if we’re the ones taking the call. So over communicating with their notes in the practice management software, exactly everything that’s going on. And then for claims that aren’t paying, definitely recommend getting the patients involved. And this is where too, we like to customize it with each practice. So some practices they’re like, Hey,
Dayna (11:17.737)
Yeah.
Ashley Bond (11:19.69)
we want to do all patient outreach. So if that’s the case, we make sure that that, the expectations are clear that if this is what we find, we’re gonna make sure you’re aware of it. And we have a whole list that is in a shared document with our offices of anything that needs to be looked at by the office. So they know exactly a running list of, hey, this patient’s claim needs the patient to confirm their coordination of benefits. We run into that a lot.
Dayna (11:30.566)
Mm-hmm.
Dayna (11:39.281)
Okay.
Ashley Bond (11:49.174)
that a lot of times patient outreach. So we make sure that does not get lost in the shuffle, stays on a detailed list so that then when it’s taken care of, we can mark it off that list so we know it’s done.
Dayna (11:49.205)
Okay. Yeah.
Dayna (12:01.215)
Yeah, that’s good. That’s good. I think that’s so important that we keep our patients in the loop about what’s going on and that there’s really good notes in the software because you’re right. I mean, you could have the insurance coordinator or the office manager could have a family emergency and all of a sudden they’re not in the office, then it’s like, okay, someone else has to take this over. Where is the notes? Where’s the communication so that we know exactly what’s going on.
Ashley Bond (12:31.79)
Yes. And everyone needs to use the same place. So that was a big thing. Even work in my father’s practice is, you know, some people would use the office journal, someone to use the claim status note, someone to use the G the guarantee or no, it’s like, okay, no, we need insurance notes to be in the claim status note, patient balance, deed notes to be in the guarantee or note. So that is to just making sure the team. And if you have virtual assistant, everybody’s on the same page on
Dayna (12:35.548)
Oh my, yes.
Dayna (12:45.121)
Oh yeah.
Yeah, one spot.
Ashley Bond (13:01.546)
where are the notes gonna be? Where should I look if the patient has questions about different criteria? So if it’s an insurance question, where do I go? If it’s a patient billing question, where do I go?
Dayna (13:04.734)
Mm-hmm.
Dayna (13:10.312)
Yeah.
Dayna (13:14.072)
That’s such a good point. All right, good. So communications number one. Yeah. So how else, what’s our number two strategy for successful billing practices?
Ashley Bond (13:28.906)
So transparency will be huge if you’re using a virtual assistant or a remote billing company. So you should be getting regular updates on what’s going on. So especially because we’re working if you’re working remotely and this is even too if you’re working in a practice. So for you know we had a standard of every single month we would sit down with the doctor we’d have our insurance agent report and we would go line by line.
Dayna (13:47.518)
Yeah.
Ashley Bond (13:57.674)
on the claims, what was this last status? What’s going on? Doctor, what do I need an appeal help with? Go over that, go over your patient aging report with the updated guarantee notes. Who’s gotten a statement? Who’s gotten a letter? Who’s been called? So these are things that even if you’re not working with a remote team, I recommend going over on minimum monthly, going over your adjustment report. What adjustments are being done? Going over your collections reports production.
Dayna (14:23.004)
Yeah, that’s…
Ashley Bond (14:25.81)
And then for us, when we work remotely with an office too, we are sending that information to them. They don’t have to ask us what we’re doing. We are showing them. So every day when we post a payment, we’re showing you a breakdown. This is what was posted. This is your deposit slip. Here are your adjustments. These patients had a balance. These patients had a credit. This is everything you need to know about that scan. And then aging reports every single week. This is your most up-to-date aging report.
So again, you can see every single claim status, you know, are we calling on claims? You should know from us telling you, not you asking us what’s going on. We need to be showing you what we’re doing and showing you your numbers. So you can see, are we trending in the right or the wrong direction?
Dayna (15:06.119)
Yeah, yeah.
Dayna (15:10.462)
Mm-hmm.
Dayna (15:13.939)
And I think that being transparent like that will also really help the team trust the process so much more. And that also will help answer a lot of those questions we get from the doctors. Like, what do I have on the books right now? What is my accounts receivable? How much of that is from dental insurance? How much of that is from patients? Is it current or is it 90 days past due?
Ashley Bond (15:35.24)
Ready? Ready.
Dayna (15:44.033)
you know, I think having that information right there at your fingertips will help answer those questions that our doctors have.
Ashley Bond (15:54.394)
100% and it’s built in accountability to like even myself. When I was working in my father’s practice as office manager, I had those meetings with him. Even though I’m his daughter and he could probably say, I trust you. I had those meetings not just for him, but for me. If I knew I’m meeting with the doctor every single month, I’m going to make sure that my claims are up to date, my patient statements are up to date, the letters are up to date. So it’s really just that.
Dayna (15:57.277)
Yeah.
Dayna (16:05.235)
Mm-hmm.
Dayna (16:08.637)
Yeah.
Ashley Bond (16:23.522)
that accountability too, that I like to have for our team. But then even if you aren’t working with a virtual assistant, I think it’s imperative just to remind everyone what is our purpose here. Oh, hey, I’m gonna have a check-in every single week. It’s in the back of your head. I need to prepare for this. I need to make calls.
Dayna (16:32.499)
Yeah.
Dayna (16:36.468)
Mm-hmm.
Dayna (16:40.699)
Mm-hmm. Yeah. You mean we can’t just like, like set our accounts receivable on autopilot and it’ll just work all by itself? Yeah.
Ashley Bond (16:50.006)
wouldn’t that mean hey maybe that’s the future but yeah it’s funny how it doesn’t it does not happen you know statements don’t get sent unless you push the send push the claims don’t get called on unless you pick up the phone
Dayna (17:01.055)
Push the button. You have to push the, yes. Well, maybe we’ll have an.
Dayna (17:09.047)
Yeah, I know. Maybe we’ll have an AI bot for that someday. Maybe we’ll have this robot that will be able to call on our unpaid claims someday. Wouldn’t that be nice?
Ashley Bond (17:19.594)
You know what is being built. So there are some companies that mid winter that they’re, I mean, I really believe that is coming and it’s, it’s of the future and insurance companies also have their robots. So soon it’s just going to be two robots talking to each other.
Dayna (17:27.503)
I do too, I do believe that.
Dayna (17:42.051)
I agree with that 100%.
Dayna (17:48.723)
All right, let’s see. I know you’ve kind of broken up a little bit.
Ashley Bond (17:55.314)
Oh, I am? No, not me.
Dayna (17:56.475)
Yeah.
Dayna (18:01.903)
Okay, so we’ve got communication, number one.
transparency, number two, which being open, I talk a lot about being open, honest and transparent with numbers. And I think that is really important for everyone on the team to really understand the practice numbers because it, you know, it affects the profitability of the practice. I think that’s really important to be transparent about numbers.
Ashley Bond (18:33.791)
Yeah, absolutely.
Dayna (18:35.263)
So then what’s number three? What did we decide that number three was going to be?
Ashley Bond (18:37.505)
Yep.
Ashley Bond (18:41.89)
So I think you need clear expectations. And again, this can go both ways, whether you’re working with a remote billing service or just internally, there needs to be expectations on who is doing what in the office. If you have it assigned that everybody helps with insurance aging, typically what happens is nobody helps with insurance aging because you think the other person’s doing it. So have.
Dayna (18:45.352)
Oh yes, that’s right.
Dayna (18:51.068)
Uh-huh.
Dayna (18:56.072)
Oh, that’s such a good point.
Dayna (19:07.227)
Exactly.
Ashley Bond (19:08.486)
somebody responsible for that position, and typically then they’re responsible for that monthly reporting at least. So for us, it’s just helping the offices understand what services are we doing for you, and what does the office still need to be doing in-house? So for, I mean, we could be doing your insurance billing, which includes claims submission, posting of insurance payments, the appeals, the denials, the follow-up, but if you’re not opted into our patient billing,
Dayna (19:26.82)
Yeah.
Ashley Bond (19:38.242)
We’re not sending your statements. So it needs to be very clear. What are we outsourcing if we’re gonna use assistance and what are we keeping in house? So that again, it’s not this confusion is, oh, I thought they were doing it. And then it ends up nobody’s been doing it and then it hurts the practice.
Dayna (19:56.391)
Yeah, agree. I love what you said about, you know, if everybody is working on insurance aging, then that really means that nobody’s working on insurance aging. I talk, I know, I talk a lot about that. So I’m glad you brought that up. Because it is really important to have clearly defined roles. And when especially when you have like this process in the practice, which is, you know, accounts receivable, it’s important to have the clearly defined tasks
responsible for that task.
Ashley Bond (20:29.034)
Yes, and for us, so we have very clear guidelines. We have this document that just all of our promises, our processes for the office. So it’s, I mean, it’s extremely detailed and what we promise to do. So, you know, when you sign up, we are going to run your agent report every single week. We are going to call in claims once they hit over 30 every 14 to 21 days until they pay. We’re going to update your claim status notes. You’re going to see exactly what’s going on.
Dayna (20:51.718)
Yeah.
Ashley Bond (20:57.418)
Your payments are going to be posted the next business day with the exact reporting. Your claims will be sent next business day with clean claim submission. Your rejections will be followed up daily. So that’s another little thing is rejections. Oh, it just hurts my heart when they aren’t checked. And then they end up on your agent report. So having the clear expert who’s, who’s checking this and what, at what frequency
Dayna (21:13.86)
Yeah.
Dayna (21:17.431)
Yes, so true.
Ashley Bond (21:25.282)
Do we expect it to be checked? And making sure everybody is on the same page and agrees to those expectations.
Dayna (21:32.871)
agreed. Yeah, that’s so important. I love that you have that document. You know, I think that could be a lesson learned. You know, if you didn’t learn anything else in this podcast, other than that, having a clear, clear guideline of job expectations, that’s one of the most important.
Ashley Bond (21:54.386)
Absolutely. And have them sign off on it, that they understand it. They’ve mastered it. So if you have someone new coming on, um, I highly recommend, I love a checklist. I’m a sucker for a checklist. We use them in the practice, but what it does, we would use that checklist as a training tool on here’s your job. Here’s your checklist. Now let’s use this as when you’re proficient in all of these items. So are you proficient now with checking day sheets, you know, against the route slip?
Dayna (21:56.868)
Oh, yeah.
Dayna (22:12.209)
Yeah.
Dayna (22:22.492)
Mm-hmm.
Ashley Bond (22:22.646)
Are you proficient with confirming appointments? So use that and then keep that they signed off that I understand what’s expected of me.
Dayna (22:31.175)
Yeah, yeah, I should get a copy of that checklist. That’s a good one.
Ashley Bond (22:35.082)
I do. I love a good checklist, even at home. Like, give me an excuse to make a checklist and I’m there.
Dayna (22:43.676)
Oh, so good. Yeah, we can’t just keep things in our head, you know, because if they’re stuck in our head, then no one else in our office knows. Yeah. Yeah, get it. Get it out of
Ashley Bond (22:52.83)
100%. And then even, I mean, we know working in an office, the phone’s ringing, patients are walking in, you’re consistently distracted. And for me, Tuesdays was the day I sent statements. But if I didn’t have my checklist to tell me, Oh, this is Tuesday, I need to send statements. There’s so much happening and so many distractions. It can just
Dayna (22:58.271)
Yeah.
Dayna (23:07.57)
Okay.
Dayna (23:16.041)
Yeah.
Ashley Bond (23:20.606)
It’s not even that you’re doing on purpose. You could just forget that, oh, this is the day I need to be to send statements. So, um, yeah, having those expectations, having a checklist, again, love a checklist. Um, and then a few other tips too, when, you know, if someone is looking for help, so if they’re going through turnover, can’t find the right team, which I mean, it is what we’re seeing with pain points for our offices is that.
Dayna (23:22.897)
So true.
Ashley Bond (23:48.67)
Right now, staffing is the absolute number one reason why dentists are stressed and why they’re looking for other solutions. So for us, you know, making sure you’re finding the right company that big ones to me that how, how do you handle claim submissions? For me, a big pet peeve is just blind resubmissions. I know, you know, we talked about this, you know, before our call, but just blindly resubmitting claims. If
Dayna (23:58.827)
exactly.
Dayna (24:13.411)
Mm-hmm. Yep.
Ashley Bond (24:17.758)
Your claim didn’t make it there the first time. Just rescinding it is not gonna make it magically appear. It does, it does. And it’s gonna get stopped again. So for us, it’s just, we need to call. We need to pick up that phone, figure out what’s going on. Is it a wrong payor ID? Yes.
Dayna (24:23.147)
It’s not and it’s going to cost you money to just resend it. I know.
Dayna (24:36.487)
Well, and you have to hold the insurance company accountable for that claim originally, you know, with the with the tracking number, the document control number, whatever that tracking device might be. It’s important that we’re holding the insurance company accountable for that claim. Like what happened to it? You know, I think that’s important.
Ashley Bond (24:42.142)
100 percent.
Ashley Bond (24:55.834)
it is crazy when you give them the tracking number how they magically find it. you know how it happens like oh here it is crazy
Dayna (24:59.899)
Yeah, exactly. Oh, look at that. Oh my gosh. Oh, we could, we could talk all day about that. I know. Okay, my friend. Oh, this was really good. So I think that the three things we talked about, communication, transparency, and clear expectations, I think were just brilliant. I loved it. I think that can go for, you know,
Ashley Bond (25:08.815)
Oh, right.
Ashley Bond (25:13.539)
Yes.
Dayna (25:29.515)
in office processes and when you’re working with a virtual team like yours. And I just I appreciate those three tips because that was just that was brilliant. I loved it. I know.
Ashley Bond (25:42.051)
Could talk to you about tips all day. So I appreciate you having me on.
Dayna (25:46.679)
Yeah, well, I will definitely add your contact info. I know I think you have a contact page that will refer to and then but tell us just verbally if somebody wanted to reach out to you what’s the best way.
Ashley Bond (26:02.734)
Absolutely. So you can reach out to me directly at ashley, A-S-H-L-E-Y, at withwisdom.com. And our new website, which everyone should check out, is withwisdom.com. And then, of course, I’ll give you a link. If you want to find out more information, get in touch with me, a direct link to schedule a call, or just to simply learn more.
Dayna (26:17.692)
Okay.
Dayna (26:27.111)
Yeah, absolutely, absolutely. I highly recommend it. And great, well, this was fun. Hopefully we’ll do another call maybe at the end of the year when our team is in the playoffs. Ha ha ha.
Ashley Bond (26:38.95)
100%. We need to have maybe a call for the draft. We need a fantasy league day now. I mean
Dayna (26:45.319)
Oh, well, remember when we were talking in Chicago that the Seahawks are playing the Bears in Chicago? So we met
Ashley Bond (26:52.21)
Yes, we’ll have to post our photos from that game because we are going.
Dayna (26:55.779)
We will. We are going to that. I can’t wait. All right, my friend. Well, you have a great rest of your day and I hope that and thank you all for joining us. I know we went a little bit longer today, but this was such an important topic that it was it deserved a few more extra minutes. So thank you so much for sticking in with us. And I appreciate you spending a few minutes of your day
Ashley Bond (27:00.344)
Thank you. So good to see you.
Dayna (27:25.733)
performing Donald team. So until next time have a great rest of your day.
