@daynaactive 2 days, 4 hours ago
Forum Replies Created
October 12, 2020 at 4:02 am #3198
The information is being provided by the insurance carrier based on the contract they have with Henry Schein. As you will notice each carrier offers different information. It is populated by a team at HS1. It is not pulled from the carrier website.October 12, 2020 at 4:01 am #3197
The information is being provided by the insurance carrier based on the contract they have with Henry Schein. As you will notice each carrier offers different information. It is populated by a team at HS1. It is not pulled from the carrier website.August 20, 2020 at 5:31 pm #3128
The insurance company just wants you to submit a corrected claim to slow down the payment. Couple questions for you . . .
Did they pay on the claim?
When you sent in your claim does it show the DOS as 8/5/2020?
If your claim shows DOS as 8/5/2020 then the insurance company needs to correct it on their end not you.August 13, 2020 at 3:16 pm #3124
You are allowed to collect up to your full office fee. If the two insurance companies pay more than your full office fee then you will need to issue a refund. I would contact the secondary and issue a refund. Now, if the secondary states they paid accordingly then make an off setting adjustment.June 1, 2020 at 3:12 am #3071
First, go to the Office Manager > Maintenance > Practice Setup > Practice Resource Setup. In the upper right area you can add an operatory. It will put the OP in alpha/numeric order left to right on the appointment book.
Then go to the Appointment Book and add the new OP to the View. Click on View at the top and then edit the view you want to change.May 4, 2020 at 6:15 pm #3048
Here is a COVID questionnaire that many practices are using to screen patients. You can add it to your Questionnaires if you are using electronic forms and upload it to your website. You could also add it to your patient check in or the Patient Portal if you are using Patient Engage.
Let me know if you have more questions about Patient Engage or the Patient Portal
Attachments:April 28, 2020 at 10:17 pm #3044
Medication List to add to the Health History module. Use this list to copy and paste medications so you can build your database of meds.
Attachments:April 16, 2020 at 11:47 pm #3026
I would ask them if they are using the Send to Dentrix Document Center feature so they can eliminate the scanning. This is in the printer drivers so it should show up if you print a document. It does a virtual print so they can avoid scanning.January 28, 2020 at 6:16 pm #2919
Yes, you are correct. If you want to use the contracted fees on your patient ledger and in treatment planning, then you want to attach the fee schedule to the insurance plan. When you attach the fee schedule to the insurance plan then make sure the fee schedule up in the patient demographics section is clicked to NONE
Remember that the fee schedule in the patient demographics section overrides the insurance plan fee schedule.
Hope this helps,January 22, 2020 at 10:02 pm #2906
Sometimes, it depends on how much info the insurance company wants to disclose. You will get 1-4 pages of benefit information depending on the plan. MetLife and Delta are the most detailed.January 8, 2020 at 4:07 pm #2899
Are you using Dentrix eClaims? What kind of trouble are you experiencing?August 26, 2019 at 3:43 am #2833
Here is a tip sheet for integrating the CareCredit feature into your natural workflow. This feature is available in G7.
Attachments:August 23, 2019 at 3:22 pm #2830
In your example it will find patients who have missed 3 or more appointments within your date range.August 22, 2019 at 2:33 pm #2826
The Practice Advisor pulls the over the counter stats from the payment types you select from the list. Go to the setup section on the Practice Advisor window and select your over the counter payment types. If you don’t have any or you want to create more go to the Office Manager > Maintenance > Practice Setup > Definitions.
Hope this helps.
DaynaAugust 5, 2019 at 4:59 pm #2811
When you use fee schedules it is also important to make sure your claims are going out with your full fees, especially when a patient has dual insurance. This ensures that the insurance plans are paying at the highest fee just in case they have increased the fee schedule without you knowing. Also, with dual you are entitled to collect up to your full fee from the insurance plans.
The medical advantage plans sounds like it is not your problem, sounds like they are processing the claims incorrect.
To answer your question, there is no magic wand to change all the patients back to the full office fee. You can, however, override the PPO fee schedules with your full office fee and then you can update the treatment plans all at the same time. Go the the Fee Schedule Maintenance > Select your fee schedule and click on Auto Updates and then copy your full fee schedule back into your PPO fee schedule.
Hope this helps,