Dayna Johnson – founder and CEO of Novonee

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    Are you using Dentrix eClaims? What kind of trouble are you experiencing?


    Here is a tip sheet for integrating the CareCredit feature into your natural workflow. This feature is available in G7.


    In your example it will find patients who have missed 3 or more appointments within your date range.


    The Practice Advisor pulls the over the counter stats from the payment types you select from the list. Go to the setup section on the Practice Advisor window and select your over the counter payment types. If you don’t have any or you want to create more go to the Office Manager > Maintenance > Practice Setup > Definitions.

    Hope this helps.


    When you use fee schedules it is also important to make sure your claims are going out with your full fees, especially when a patient has dual insurance. This ensures that the insurance plans are paying at the highest fee just in case they have increased the fee schedule without you knowing. Also, with dual you are entitled to collect up to your full fee from the insurance plans.

    The medical advantage plans sounds like it is not your problem, sounds like they are processing the claims incorrect.

    To answer your question, there is no magic wand to change all the patients back to the full office fee. You can, however, override the PPO fee schedules with your full office fee and then you can update the treatment plans all at the same time. Go the the Fee Schedule Maintenance > Select your fee schedule and click on Auto Updates and then copy your full fee schedule back into your PPO fee schedule.

    Hope this helps,


    I hate it when insurance companies do that.

    First option would be to send the payment back to the insurance company and ask for a refund request for pt B and a true payment for pt A.

    Next option would be to post the payment to pt A and if the check is lower than what the insurance would have paid to pt A you might have to use an adjustment to fulfill the payment. Then put a note on the adjustment as to what happened. Then post the refund to pt B as normal.


    Best Practices for Dealing with Ortho in Dentrix. Here is a tip sheet for managing ortho patients and billing in Dentrix.


    Our webinar today was on five options for implementing your consent forms into Dentrix. Here is a tip sheet you can use at your office.


    I recommend making notes in the Claim Status Note box and this note box can print on the Insurance Aging Report.


    You do not need G7 to do medical billing and nothing has changed with medical billing with G7. There are several setup things that have to happen when billing medical. My recommendation would be to watch the Medical Billing or Bust webinar and see the tip sheet attached. If you need one-on-one help please log in to our next Ask the Experts. next week.

    You will send the medical claim first and then the dental.


    Insurance companies will find any excuse to withhold payment on a claim.
    It is possible that insurance plans are starting to crack down on using the latest claim form. You can replace the DX2007 claim form in the Definitions. Go to the Office Manager > Maintenance > Practice Setup > Definitions, in the drop down menu at the top select Claim Format. Highlight the DX2007 and change it to DX2012 and click on the Change button. This should fix it.

    Hope this helps.


    Yes, if you use the “Send to Dentrix Document Center” feature then it does not allow you to attach it to a claim. What you can do is either scan it or use the screen capture to get an image of it for the claim.

    Hope this helps.


    Creating an Amazing Treatment Plan


    You can use the Presenter feature in the patient chart. This is a feature that you can create kinda like a power point presentation for the patient and the only way to add images to a treatment plan.

    The current print treatment case does not allow images so you would have to print them out separately.

Viewing 15 posts - 1 through 15 (of 194 total)