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  • Bonnie Cerasale posted an update 7 months, 4 weeks ago

    @dayna Hi Dayna strange thing happened today in our Dentrix. I posted a $100 cash payment on an account, I’m the only one in the office today. I ran a deposit sheet to keep in our records and a visa payment of $407 showed up on another pt’s account as well as my $100 posting. I ran an audit report an nothing showed up about this patient’s account. I called Dentrix they couldn’t tell me anything, all they said was to delete it. I am wondering why this would happen and how should we make sure it doesn’t happen in the future?