Let’s Talk . . . Conversations that Build the Practice

May 23, 2017
12:00 pm - 1:00 pm MDT

Members CLICK HERE to register


  • Looking to improve communication skills?
  • Want to build stronger team and patient relationships?
  • Would you like to decrease empty chair time?

Front office tasks should never take the place of focusing on the patient. Confirming appointments, filing insurance, and processing incoming mail are a by-product of exceptional patient care. Exceptional patient care starts with our communication skills. How we communicate and what we share in our conversations keeps the practice growing. It’s never been more important to talk to your patients and treat them as a part of the dental team. Good conversational skills can help you enjoy stronger patient relationships and a more productive practice.

Attendees will be engaged as they discuss the challenges they face as a team to develop long lasting relationships with each other and patients. Working together they will develop skills and strategies to overcome the obstacles that stop them from focusing on people first.

Learning Objectives:

  • Improve communication/conversation skills
  • Focus more on the person
  • Build better relationships
  • Consistently deliver exceptional care

Remove negative verbiage from your vocabulary

Lisa Marie Spradley, Bio

Lisa Marie Spradley runs TCB Consulting as the Front Desk Lady. She enjoys speaking with “owners,” who want to start and build an excep-tional business. As a coach, she finds it very rewarding to work with people and teams that want to develop the skills for meaningful conver-sations, the key to lasting success. In fact, she was named the 2014 Of-fice Manager of the Year with the American Association of Dental Of-fice Management and in 2015 was honored to be named one of the Top 25 Women in Dentistry as listed by Dental Products Report. Lisa uses her 20 years of experience in the industry to help teams communicate clearly with their patients and deliver exceptional care. As a result of her work, she has spoken to dental study groups across America and has had the opportunity to work with some amazing dental teams. On a personal note, she enjoys all of the travel and the opportunity to experi-ence life in many new places.