Courageous Conversations: Mastering the Crucial Conversations You’ve Been Avoiding

Feb 05, 2019
12:00 pm - 1:00 pm MDT

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A cornerstone of productive, positive work cultures is the ability to communicate within a team with compassion, accountability, non-judgement, and accuracy. This presentation will help owners, managers, and dental team members stop avoiding these crucial conversations and learn to embrace and succeed with them by using a 4-point self-check, 2 rules of engagement, and a simple 4-step conversation framework. This presentation includes real-life examples and tremendous inspiration about what can be accomplished both professionally and personally by having and succeeding with necessary conversations about broken agreements, under performance, non-participation, negativity or toxic behavior. A life-changing way to improve leadership, relationships, and results.

Three Bullet Points:
1. Understand how to receive and approach important leadership conversations in a powerful and positive way.

2. Help team members align with the vision and goals, upgrade performance, and handle objections, conflict, or pushback from another person with confidence and grace.

3. Stop negative and destructive behaviors like gossip, negativity, passive aggressiveness, complaining and blaming.

Katherine Eitel Belt is Healthcare’s Unscripted Communication Coach! International keynote speaker, author, and coach, Katherine is best known for helping professionals develop phenomenal, unscripted client communication skills and intuitive team leadership as well as train-the-trainer and executive speaker’s programs. With 30 years of experience, her training company, LionSpeak, helps dental, veterinary, and discretionary healthcare practices as well as corporate sales/executive teams achieve extraordinary results by communicating with greater clarity and inspiration.
Katherine is a Spotlight-On-Speaking champion, National Speaker’s Association member, Speaking Consulting Network board member, past-president of the Academy of Dental Management Consultants, and recipient of the Linda Miles Spirit Award.

This webinar is approved for 1CE AGD/PACE  (AGD code: 550)

Members CLICK HERE for CE