How wide open is the back door to your practice? I asked this question to a doctor during one of our training sessions because he was so convinced that his patients did not leave his practice. He knew that his patients were scheduling their next visit and loyal to his practice. This practice was very successful and had very good production and collection numbers … but they were totally in the dark about what their patient retention number was.
I opened their eyes with the click of a button . . . okay, maybe three clicks.
When we opened the Practice Advisor Report during the training session, our entire agenda went out the window and we started down a completely different path. Patients were pre-scheduling their next visit at a rate of 54% and the patient retention was at 66%. I thought the doctor was going to fall off his chair.
Numbers tell a story and monitoring your key performance indicators is a must when running a small business. Remember, your dental practice is a small business. Dentrix and a group of dental practice management consultants put their heads together many years ago and developed the Practice Advisor Report to help you monitor these KPIs. One of the most important numbers comes on page 3 of the report.
From the Office Manager, click on Analysis > Practice Advisor Report. Click on Practice Advisor Report and it will open up a new window. Here are my recommendations when you are ready to look at the numbers for your patient retention.
- Select the last day of the previous month in the Generate Report as of:
- Select Procedure Date for more accurate numbers
- Highlight your active providers
- In the Continuing Care section, select only your recare continuing care types (Prophy, Perio, Recare, etc). Do not select X-rays or anything that doesn’t relate to recare.
- Click Preview and it will launch the report
The Patient Retention is located on the third page titled Continuing Care. You can see the image below to get a visual of what it looks like. For more information on this topic, CLICK HERE to be directed.
Now if you have never set up this report before, I can send you an info sheet that outlines my recommendations or we can setup an online training session. Email me directly at firstname.lastname@example.org.