Three Ways to Giving Your Scanner a Break

Categories: Paperless

I remember several years ago I was on my way to work with a new office and start them down their path to paperless. When I walked in, the two ladies at the front desk were laughing hysterically and I felt I had walked in just a little late to the party. They were laughing […]

Be Proactive not Reactive with your Schedule

Categories: Scheduling

We teach our patients to be preventive with their oral health so they don’t end up in an emergency situation with a toothache or broken tooth … but are you practicing what you are preaching? Are you practicing in a preventive way to avoid situations that feel like an emergency? I recently did a webinar […]

KISS your Recare System

Categories: Continuing Care

I use the KISS (Keep It Simple Stupid) method both in my personal life and in my business life. It just makes life better. I believe when you keep your business systems simple, it helps with training new team members and making sure your reports are not skewed because of human error. What I would […]

Taking Care of Your New Patients in a Digital World

Categories: Paperless

Back in the day when I was working in a practice, when a new patient called to schedule a new patient visit, we would immediately send out a welcome packet which included a beautiful office brochure, welcome letter and directions to our practice. This was the gold standard when it came to customer service and […]