Numbers Tell a Story . . .

Numbers tell a story. The numbers help you reinvent systems, protocols, and campaigns. I was recently working with a dental practice that has three front office team members. They each have a list of statistics they have to track on a daily, weekly, and monthly basis. When they hired me to do some training, they […]

The Morning Huddle is a Critical Piece of the Day

You walk into the office in the morning, say “good morning” to all your co-workers and put your lunch in the fridge. The hygienists are busy reviewing their charts for the day, the doctor is in his office finishing up an online CE course and the dental assistants are stocking the rooms for the day […]

Increase the Cash Flow

In a recent article I talked about how your “core systems” need to be in check before you decide to take the plunge into the chartless waters.  Some of you went down through the list and said to yourself “Awesome, we are ready to rock-n-roll, but some of you out there might need to work […]