I remember several years ago I was on my way to work with a new office and start them down their path to paperless. When I walked in, the two ladies at the front desk were laughing hysterically and... Read more
We teach our patients to be preventive with their oral health so they don’t end up in an emergency situation with a toothache or broken tooth … but are you practicing what you are preaching? Are you practicing in... Read more
Accounts receivable in on the rise. This means the dental practice is allowing patients to make payments more often, insurance companies are taking longer to pay and the patients are walking out the door without paying their co-pay for... Read more
I use the KISS (Keep It Simple Stupid) method both in my personal life and in my business life. It just makes life better. I believe when you keep your business systems simple, it helps with training new team... Read more
Back in the day when I was working in a practice, when a new patient called to schedule a new patient visit, we would immediately send out a welcome packet which included a beautiful office brochure, welcome letter and... Read more
With today’s ever changing dental insurance industry, employers are moving benefits from one company to another as often as we change our . . . . well you know. It’s hard to keep up with it and if you... Read more
Using Dentrix’s Fee Schedules takes a little bit of management but produces huge benefits! I am amazed at how many offices don’t know this Dentrix feature exists for setting up and managing fee schedules. If you are in one... Read more
Numbers tell a story. The numbers help you reinvent systems, protocols, and campaigns. I was recently working with a dental practice that has three front office team members. They each have a list of statistics they have to track... Read more
Re-printed from The Progressive Dentist November issue by Dayna Johnson If your patient had a medical emergency and your team had to call 911, how long would it take you to pull up his or her most current medical... Read more
The dental practice is at a crossroad with the new ICD-10 transition. Many of my clients either don’t know what to do with it or why they should even care. When I worked in a dental practice, we billed... Read more